Case Study 2
Family Name: Matheron
Losing my Grandad last year was very painful. Although it wasn’t unexpected as he had been ill for some time, organising the funeral really took it out of my dad. When the dust settled there was still a huge amount of work to be done. It was only when my father spoke to an estate agent about putting my grandad’s house on the market that the word ‘probate’ popped up. None of us had any experience of this, and were equally baffled and anxious about the whole process.
How Laurelo Helped
It’s no exaggeration when I say it felt like Laurelo was like our very own knight in shining armour. They explained the process in very simple terms, whilst managing the full burden of work. This ranged from completing forms, updating us on the progress of the application and chasing to ensure the case was actioned. They also offered practical advice on other matters that we had overlooked, like stopping my grandad’s pension and council tax payments and helping us redeem premium bonds.
Why They Were Different
Laurelo brought a sense of control when we thought we had none and we will be forever in their debt for simplifying what most people find a very daunting process and a difficult time in their lives.
“ You are superheroes in our minds”
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Patrick and Phillipa Vickery (Executor)
"When you lose a parent it’s an emotionally challenging time. Finding people to genuinely help with the mountain of subsequent issues is not easy. We dealt with Laurelo who took care of our Probate. Communicative and easy to talk to, Laurelo took away a bunch of stress and handled a complex estate excellently. I have no doubt that his experience has saved my family a significant tax burden."
C Hardman (Executor)
"Well informed, helpful and efficient throughout the whole probate journey. I was particularly impressed by the speed of response when I had questions"
V Garner (Executor)
"Thank you for dealing with the probate so efficiently. I would not hesitate to recommend your services in the future."
J Jackson (Executor)
"It has been my absolute pleasure to have met Michael and for him to act on my behalf, a wonderful, professional, caring person whose services I would recommend to anyone."
Peter Nash/Paula Cranmer (Executors)
"I would recommend Laurelo to anyone who needs good and sensible advice about the probate process at a very reasonable price."
A Wilson (Executor)
"I wouldn't hesitate in recommending Laurelo in what, at the outset felt like a daunting task, but in reality once explained to us and the burden of completing the forms taken away and completed by a professional the process was seamless."
Lorri Turner Senior Manager (Herongate Wood)
“I have always found Michael at Laurelo to be engaging, honest and supportive of the customers needs. The offer of a home visit to see clients within their own familiar surroundings further supports this. I have no difficulty in recommending their services."
G Perrett Will Protect Ltd & Executor
“Michael's professionalism and knowledge of every aspect of probate is only matched by his sensitivity and patience. He instinctively knows what to say and when to say it and I am so grateful to him for helping me navigate the most difficult period of my life so far safe in the knowledge that I could simply "park" this part of the process and leave it with him to "sort out"."
K Whittle (Executor)
“They provided a professional and emphatic approach and took all the stress away from dealing with probate. Filing the forms very promptly and the whole process was dealt with in just over a month. I would highly recommend and I again thank them for their help."
Mr. A Browne (Executor)
“The pricing point is good and in line with a few others, we found however for the service we received I do not think we could have put a price on it.
We would wholeheartedly recommend Michael and his team."
John F Smith (Executor)
“I was most satisfied with the service he provided, and his gentle and considerate manner was most comforting at a difficult time in my life."
Robert Evans (Executor)
“I just wanted to express my sincere thanks to Michael for the way in which he managed the probate arrangements at what was a very difficult time for myself and the family. Whilst always professional and efficient he was very sensitive and supportive - explaining things clearly and making the whole process (which was totally new to us) that much more straightforward. It took a load off our minds and he progressed things really quickly Thank you"