Family Stories - Helping families with probate

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“Simply can’t recommend Laurelo and the team enough. ‘What do you do after a loved one has passed’ is a question no-one likes thinking about. The simple answer is get in touch with Laurelo. Fantastic communication, the highest level of service and all done with the upmost empathy at what is a stressful and difficult time. Thank you”

Sam Hutchinson

Executor

“I can’t recommend Laurelo enough. Right from the initial phone call with Michael we were put at ease. After our 1st meeting, in which our assigned Probate specialist Paul Radcliffe came to our home, it felt like a weight had been lifted from our shoulders & we knew we were in good hands. Paul has gone above & beyond for us & has been on call for us via phone or e-mail every step of the way, including when we were thrown curve balls & complications. Quick responses, reassurance, a very empathetic nature as well as being very proffesional. I really believe we would not have had the same support & experience had we chosen a larger corporate company. Thank you Paul, Michael & the rest of the team at Laurelo, your help & service was very much appreciated”

Emma Watson

Executor

“I have worked with Laurelo for some time now and they consistently provide an exceptional service. Nothing is ever too much trouble for them and they are always happy to chat through and simplify every stage of the process. Highly recommended.”

Steve Gauke

Executor

If you have to go through the process of getting Probate, I highly recommend the team at Laurelo.  Our dedicated case manager talked us through the procedure and answered all our questions, of which there were many!  His thoroughness and professionalism shone through, and he kept us informed of progress throughout.

 Thank you

Ruth Rood and family

Executor

Unexpectedly my father died last year, we had no idea of the next steps.  The funeral director recommended us to speak to Laurelo.  We made an appointment for the consultant to meet us all at the family home and he explained everything in a sympathetic and understanding way which made the legal jargon more explanatory.
They then took all of the paperwork necessary for the probate application and called us and explained every step of the way.
We would highly recommend Laurelo, they are extremely professional and caring, plus always at the end of the phone for any questions big or small.  They made this awful time in our lives more bearable.  Thank you!

Josephine, Nikki & Lisa Gregory

Executor

“When you lose a parent it’s an emotionally challenging time. Finding people to genuinely help with the mountain of subsequent issues is not easy. We dealt with Laurelo who took care of our Probate. Communicative and easy to talk to, Laurelo took away a bunch of stress and handled a complex estate excellently. I have no doubt that his experience has saved my family a significant tax burden.”

Patrick and Phillipa Vickery

Executor

“Well informed, helpful and efficient throughout the whole probate journey. I was particularly impressed by the speed of response when I had questions.”

C Hardman

Executor

I am writing this email to thank you for the smooth and professional service you provided when dealing with my late mother’s probate. Any questions we had were answered very quickly and Probate was granted within eight weeks. I would recommend Laurelo to anyone who needs good and sensible advice about the probate process at a very reasonable price. Once again many thanks.

Peter Nash/Paula Cranmer

Executor

I have always found Michael at Laurelo to be engaging, honest and supportive of the customer’s needs. The offer of a home visit to see clients within their own familiar surroundings further supports this. I have no difficulty in recommending their services.

Lorri Turner Senior Manager

Herongate Wood

“After losing both my parents within a month of each other I was in a real spin. I knew that I had to book the funerals and advise the banks about their deaths but apart from that I had no idea what else I was supposed to do or who to notify. It was while I was arranging the funerals I was recommended to Laurelo. I called the number the funeral home supplied me with and had my first conversation with Michael. He was kind, reassuring and we arranged an appointment for him to come and see me. My mind was immediately put at ease as the professionalism and empathy shown guiding me through so many forms that needed to be completed. All the paperwork was taken away from me and left in his capable hands, he was on call if I had any questions and regularly updated me throughout the process. It has been my absolute pleasure to have met Michael and for him to act on my behalf, a wonderful, professional, caring person whose services I would recommend to anyone.”

J Jackson

Executor

“I used Laurelo to deal with my Mums will/estate when I sadly lost her in October 2020. They provided a professional and emphatic approach and took all the stress away from dealing with probate. Filing the forms very promptly and the whole process was dealt with in just over a month. I would highly recommend and I again thank them for their help.”

K Whittle

Executor

“I have been recommended to use Michael by my branch at Nationwide Building Society, to help obtain the grant of probate after my darling wife passed away in April this year.

After a telephone conversation, an appointment was quickly arranged at my home, and I found him to be a caring and understanding person who quickly grasped exactly what help I wanted and needed and gave me clear advice and alternatives in the process of obtaining the grant. He gave me an accurate estimate of the approximate cost of the service he would provide and roughly how long the process would take.

During the process, he kept in constant touch with me by telephone and via emails and completely set my mind at rest as to how things were progressing. 

When finally, the grant arrived, he was most meticulous in ensuring the grant was exactly in order and fit for purpose.

All in all, I was most satisfied with the service he provided, and his gentle and considerate manner was most comforting at a difficult time in my life.

I consider him to be most trustworthy and would not hesitate to recommend him to anyone in need of his services”

John F Smith

Executor

“Dear Michael,

I just wanted to write a few lines in relation to your service, following the death of my mother in August and the associated workaround applying for probate.

It was a very stressful time and it was enormously helpful to be able to pass this responsibility to someone who is well acquainted with the process. I found you acted swiftly and explained the route to probate clearly. For the most part, the situation was managed quietly in the background whilst I dealt with the other matters around the bereavement.

Thank you very much for your work. I would have no hesitation in recommending your company to others.”

Lisa Bryant

Executor

“You have been so compassionate and trustworthy along with the knowledge and outstanding customer service I won’t hesitate to recommend you. Thank you again.”

Hayleigh Bates

Executor

“I asked Michael from Laurelo if he could help out when a friend passed away and her will went missing.  The executor was extremely grateful and Michael visited them the same day as taking my call.  We are extremely grateful for Laurelo and Michael’s the help and advice with the probate services and we can highly recommend Laurelo.”

Tracey In-Oz

“I’m so glad someone recommended Laurelo & specifically Paul to us. It’s been an incredibly emotional time & I was dreading dealing with the probate process. Paul took all the stress from it, he explained everything in simple terms, answered my many questions, guided me through the things I needed to do & he took care of the rest. If I emailed him, he always answered straight away & kept me right up to date at every stage. I feel like I was treated with the upmost care & respect.

Recommend 100”

Tracy Church

Executor

“Thank you for dealing with the probate so efficiently. I would not hesitate to recommend your services in the future.”

C Garner

Executor

I really appreciated a professional service in my home surroundings. All our questions were answered in a way we could understand and we felt very reassured with the answers. We were kept advised at each stage and Probate was granted very quickly. I wouldn’t hesitate in recommending Laurelo in what, at the outset felt like a daunting task, but in reality once explained to us and the burden of completing the forms taken away and completed by a professional the process was seamless.

A Wilson

Executor

“In March/April 2020 both of my parents sadly and tragically lost their lives to Covid-19. My family and I were utterly paralysed with grief for the months that followed. Despite the fact that I work in the estate planning industry the thought of dealing with probate for my parent’s estate was too overwhelming for me to contemplate.

Fortunately, I already had a trusted relationship with Laurelo so I knew immediately who to go to help me with probate. Michael’s professionalism and knowledge of every aspect of probate is only matched by his sensitivity and patience. He instinctively knows what to say and when to say it and I am so grateful to him for helping me navigate the most difficult period of my life so far safe in the knowledge that I could simply “park” this part of the process and leave it with him to “sort out”.

I would wholeheartedly recommend Laurelo to anyone who sadly needs to deal with any probate related affair.”

G Perrett

Will Protect Ltd & Executor

Having spoken to a few probate solicitors we decided to chose Michael and Laurelo’s. In the end, it was a simple choice, Michael was open and honest and was able to connect with not just me but both my siblings as well.  In difficult times it is comforting to deal with someone who is straightforward and operates with the highest level of clarity whilst also giving you the confidence he knows exactly what he is doing.

We had no issues with Michael what so ever and he was always at hand to talk us through whatever was needed. We are writing this 6 months after the probate was granted and Michael has been kind enough to still take time out to help us with some loose ends. 

The pricing point is good and in line with a few others, we found however for the service we received I do not think we could have put a price on it.

We would wholeheartedly recommend Michael and his team.

Mr. A Browne

Executor

“I just wanted to express my sincere thanks to Michael for the way in which he managed the probate arrangements at what was a very difficult time for myself and the family. Whilst always professional and efficient he was very sensitive and supportive – explaining things clearly and making the whole process (which was totally new to us) that much more straightforward. It took a load off our minds and he progressed things really quickly. Thank you”

Robert Evans

Executor

“Thank you very much for all the help with getting the grant of probate for my late mother Penelope Rendell.

Michael has been incredibly helpful with answering all my questions and concerns whilst getting this through the court. Continually chasing up the court and updating me.

Michael was very clear in explaining to me what the next step is now we have got the grant.

I would definitely recommend this Probate company to people in the future and appreciate Nationwide providing us with their details!”

Rachel Rendell

Executor

“I would like to thank you for all your help and support at such a difficult time with the passing of my mum. Your help with obtaining Probate and helping me to fill out all the legal documents was immeasurable. The process was swift and carried out in exactly the manner you told me it would. Thank you once again.”

H Cooper

Executor

“Thank you, Michael, at Laurelo, for helping me through a very difficult time. You alleviated my anxiety so that I was able to lean on you during what was, for me, the emotional process of Probate, knowing that you were my advocate, working hard on my behalf.

You were not only professional in your service but also willing to listen and offer guidance through this stressful period. Consequently, I am very pleased and relieved with the outcome and would have no hesitation in recommending Laurelo to others.

Thank you for your attention, patience and above all, professional service.”

E Green

Executor

“I was extremely pleased with the service I received from Michael at Laurelo. Always prompt in replying to queries and reassuring, nothing was too much trouble. I would have no hesitation in recommending their services.”

S Rider

Executor

“During an already overwhelming time, Michael at Laurelo was recommended to my family to help alleviate the added pressure of applying for probate. We were very impressed with not just his professionalism, but also his personal attention to detail to ensure that a smooth and successful result was achieved. We would highly recommend his services to anyone requiring assistance with applying for probate.”

K Mitchell

Executor

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Patrick and Phillipa Vickery (Executor)

"When you lose a parent it’s an emotionally challenging time. Finding people to genuinely help with the mountain of subsequent issues is not easy. We dealt with Laurelo who took care of our Probate. Communicative and easy to talk to, Laurelo took away a bunch of stress and handled a complex estate excellently. I have no doubt that his experience has saved my family a significant tax burden."

C Hardman (Executor)

"Well informed, helpful and efficient throughout the whole probate journey. I was particularly impressed by the speed of response when I had questions"

V Garner (Executor)

"Thank you for dealing with the probate so efficiently. I would not hesitate to recommend your services in the future."

J Jackson (Executor)

"It has been my absolute pleasure to have met Michael and for him to act on my behalf, a wonderful, professional,  caring person whose services I would recommend to anyone."

Peter Nash/Paula Cranmer (Executors)

"I would recommend Laurelo to anyone who needs good and sensible advice about the probate process at a very reasonable price."

A Wilson (Executor)

"I wouldn't hesitate in recommending Laurelo in what, at the outset felt like a daunting task, but in reality once explained to us and the burden of completing the forms taken away and completed by a professional the process was seamless."

Lorri Turner Senior Manager (Herongate Wood)

“I have always found Michael at Laurelo to be engaging, honest and supportive of the customers needs. The offer of a home visit to see clients within their own familiar surroundings further supports this. I have no difficulty in recommending their services."

G Perrett Will Protect Ltd & Executor

“Michael's professionalism and knowledge of every aspect of probate is only matched by his sensitivity and patience. He instinctively knows what to say and when to say it and I am so grateful to him for helping me navigate the most difficult period of my life so far safe in the knowledge that I could simply "park" this part of the process and leave it with him to "sort out"."

K Whittle (Executor)

“They provided a professional and emphatic approach and took all the stress away from dealing with probate. Filing the forms very promptly and the whole process was dealt with in just over a month. I would highly recommend and I again thank them for their help."

Mr. A Browne (Executor)

The pricing point is good and in line with a few others, we found however for the service we received I do not think we could have put a price on it.

We would wholeheartedly recommend Michael and his team."

John F Smith (Executor)

“I was most satisfied with the service he provided, and his gentle and considerate manner was most comforting at a difficult time in my life."

Robert Evans (Executor)

“I just wanted to express my sincere thanks to Michael for the way in which he managed the probate arrangements at what was a very difficult time for myself and the family. Whilst always professional and efficient he was very sensitive and supportive - explaining things clearly and making the whole process (which was totally new to us) that much more straightforward. It took a load off our minds and he progressed things really quickly Thank you"

Here at Laurelo, we're committed to our clients and their path to probate

Here at Laurelo, we're committed to our clients and their path to probate