Case Study 2
Family Name: King
Introducer: The Wills Woman
I was so pleased to be introduced to Laurelo. Our first chat was well over an hour and a half and very much for meeting of minds. They came across as professional, experienced, caring and above all compassionate. Laurelo is clearly driven to do things differently with customer care and transparency at the forefront.
How Laurelo Helped
I saw that Laurelo were a cut above the rest from the start. They really took their time to help all clients that I have passed to them, and have achieved fantastic results in a very timely manner.
They’re true to their word, upfront and honest, true to their word and deliver first class service in a very selfless way. This is exactly what we need, so we don’t have to chase them or worry that the clients are being let down.
It’s fantastic to have a firm we can absolutely trust from start to finish and that clients will be dealt with sympathetically and professionally. We never hesitate to recommend them and they have never let us down.
Why They Were Different
We have tried using other solicitors for probate before, but whilst they are professional, they don’t have the compassion or the time to add the human touch. The fact that Paul visits clients personally and is involved every step makes a huge difference. He has helped clients without charge, after hours, and always responds on the same day.
“Laurelo are compassionate, caring, and cost-effective. When I pass their details on I can absolutely trust that clients will be well looked after.”
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Patrick and Phillipa Vickery (Executor)
"When you lose a parent it’s an emotionally challenging time. Finding people to genuinely help with the mountain of subsequent issues is not easy. We dealt with Laurelo who took care of our Probate. Communicative and easy to talk to, Laurelo took away a bunch of stress and handled a complex estate excellently. I have no doubt that his experience has saved my family a significant tax burden."
C Hardman (Executor)
"Well informed, helpful and efficient throughout the whole probate journey. I was particularly impressed by the speed of response when I had questions"
V Garner (Executor)
"Thank you for dealing with the probate so efficiently. I would not hesitate to recommend your services in the future."
J Jackson (Executor)
"It has been my absolute pleasure to have met Michael and for him to act on my behalf, a wonderful, professional, caring person whose services I would recommend to anyone."
Peter Nash/Paula Cranmer (Executors)
"I would recommend Laurelo to anyone who needs good and sensible advice about the probate process at a very reasonable price."
A Wilson (Executor)
"I wouldn't hesitate in recommending Laurelo in what, at the outset felt like a daunting task, but in reality once explained to us and the burden of completing the forms taken away and completed by a professional the process was seamless."
Lorri Turner Senior Manager (Herongate Wood)
“I have always found Michael at Laurelo to be engaging, honest and supportive of the customers needs. The offer of a home visit to see clients within their own familiar surroundings further supports this. I have no difficulty in recommending their services."
G Perrett Will Protect Ltd & Executor
“Michael's professionalism and knowledge of every aspect of probate is only matched by his sensitivity and patience. He instinctively knows what to say and when to say it and I am so grateful to him for helping me navigate the most difficult period of my life so far safe in the knowledge that I could simply "park" this part of the process and leave it with him to "sort out"."
K Whittle (Executor)
“They provided a professional and emphatic approach and took all the stress away from dealing with probate. Filing the forms very promptly and the whole process was dealt with in just over a month. I would highly recommend and I again thank them for their help."
Mr. A Browne (Executor)
“The pricing point is good and in line with a few others, we found however for the service we received I do not think we could have put a price on it.
We would wholeheartedly recommend Michael and his team."
John F Smith (Executor)
“I was most satisfied with the service he provided, and his gentle and considerate manner was most comforting at a difficult time in my life."
Robert Evans (Executor)
“I just wanted to express my sincere thanks to Michael for the way in which he managed the probate arrangements at what was a very difficult time for myself and the family. Whilst always professional and efficient he was very sensitive and supportive - explaining things clearly and making the whole process (which was totally new to us) that much more straightforward. It took a load off our minds and he progressed things really quickly Thank you"