Laurelo, the family-first probate firm based in the UK, has been awarded the prestigious Gold Compassionate Customer Care Award by Hospice UK, one of the highest accolades recognising excellence in client care and bereavement support.
This award celebrates organisations going above and beyond to provide compassionate, human-centred support to families during life’s most difficult moments. Laurelo joins a select group of UK businesses including The Co-Operative Bank who have been recognised for setting the standard in service quality, emotional intelligence, and accessible care.
“We know that the probate process happens at one of the hardest moments in a family’s life, which is why we focus on making the experience as kind, clear and human as possible. This award reflects the care we pour into the whole process.,” said Emma Knewstub, one of the Directors at Laurelo. “We are incredibly proud to receive this award, which is testament to the empathy and dedication of our entire team.”
Highlights from Laurelo’s assessment include:
- Outstanding Aftercare platform, offering 24/7 practical and emotional support to grieving families
- Face-to-face in-home appointments as standard
- Transparent, jargon-free communication and pricing
- A company-wide focus on employee wellbeing, with monthly training, in-house coaching, and peer support around compassion fatigue
Hospice UK praised Laurelo’s “outstanding commitment to delivering client-centred care,” and acknowledged the firm’s consistent approach to compassion, flexibility, and follow-through across every touchpoint.
Alongside this accolade Laurelo are Gold Partners of The National Association of Retired Police Officers, Associate members of The Society of Allied independent, Finalist and Winner, British Wills & Probate Awards – Best Probate Provider (three consecutive years), Finalist and Winner, British Probate Research Awards – Best Boutique Firm, Associate Members – Society of Allied and Independent Funeral Directors (SAIF) and Supplier Members of The National Association of Funeral Directors.
For more information, visit: www.laurelo.co.uk
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