From humble beginnings to national awardS
From humble beginnings to national awards
To say we’re excited about being shortlisted for Probate Provider of the Year (South) at the British Wills & Probate Awards 2022 is something of an understatement!
When we started our Laurelo journey in 2013, awards were the farthest thing from our minds. We just wanted to create a unique person-centred probate service that offered families affordable, practical, personalised support to get through the complexities that come with the passing of a loved one. Almost a decade later, we have not only realised our own ambitions but are absolutely delighted that all our hard work has been recognised by our peers with such a prestigious nomination.
While blowing your own trumpet isn’t something that comes naturally to most of us in this part of the world, seeing the criteria we had to meet just to be placed on the shortlist has really brought home to us how far we have come and how much pride we should take in our success.
Our nomination required that we demonstrate extremely high standards of service and support, offer real benefits to clients and strategic partners, show a commitment to improving efficiency and reducing costs and a flair for innovating to develop new service offerings.
It’s something that has taken time and dedication to accomplish, as our Director, Emma Knewstub explains:
“The reason we’ve been able to build a reputation as one of the leading probate providers in the UK is all down to our incredibly accomplished and close-knit team. They are the bedrock of everything we have achieved and I really can’t sing their praises highly enough. Not only do they have years of experience and professional expertise between them but each member of the team also has the invaluable personal qualities that enable us to offer something special to our clients and vast network of strategic partners.
We’re a family-owned business, so for us probate services aren’t simply about making sure all the paperwork is perfectly squared away. It’s equally essential that we put people at the heart of what we do and show our clients that we genuinely care. That means working with empathy, making personal, face-to-face connections and offering unwavering, compassionate support at what is one of the most difficult times in someone’s life. To do that, you need the right individuals on your side. We’re already extremely proud of every member of the Laurelo team, but to have their effort, commitment and talent recognised by The British Wills & Probate Awards is the icing on the cake.
Whether we win our category or not, just being shortlisted is an honour that we hugely appreciate, especially as we have been nominated alongside some outstanding probate companies. On behalf of everyone at Laurelo, we would like to express our sincere gratitude and wish all our fellow nominees the very best of luck.”
The British Wills & Probate Awards 2022 will be held on Thursday 20th October.
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Patrick and Phillipa Vickery (Executor)
"When you lose a parent it’s an emotionally challenging time. Finding people to genuinely help with the mountain of subsequent issues is not easy. We dealt with Laurelo who took care of our Probate. Communicative and easy to talk to, Laurelo took away a bunch of stress and handled a complex estate excellently. I have no doubt that his experience has saved my family a significant tax burden."
C Hardman (Executor)
"Well informed, helpful and efficient throughout the whole probate journey. I was particularly impressed by the speed of response when I had questions"
V Garner (Executor)
"Thank you for dealing with the probate so efficiently. I would not hesitate to recommend your services in the future."
J Jackson (Executor)
"It has been my absolute pleasure to have met Michael and for him to act on my behalf, a wonderful, professional, caring person whose services I would recommend to anyone."
Peter Nash/Paula Cranmer (Executors)
"I would recommend Laurelo to anyone who needs good and sensible advice about the probate process at a very reasonable price."
A Wilson (Executor)
"I wouldn't hesitate in recommending Laurelo in what, at the outset felt like a daunting task, but in reality once explained to us and the burden of completing the forms taken away and completed by a professional the process was seamless."
Lorri Turner Senior Manager (Herongate Wood)
“I have always found Michael at Laurelo to be engaging, honest and supportive of the customers needs. The offer of a home visit to see clients within their own familiar surroundings further supports this. I have no difficulty in recommending their services."
G Perrett Will Protect Ltd & Executor
“Michael's professionalism and knowledge of every aspect of probate is only matched by his sensitivity and patience. He instinctively knows what to say and when to say it and I am so grateful to him for helping me navigate the most difficult period of my life so far safe in the knowledge that I could simply "park" this part of the process and leave it with him to "sort out"."
K Whittle (Executor)
“They provided a professional and emphatic approach and took all the stress away from dealing with probate. Filing the forms very promptly and the whole process was dealt with in just over a month. I would highly recommend and I again thank them for their help."
Mr. A Browne (Executor)
“The pricing point is good and in line with a few others, we found however for the service we received I do not think we could have put a price on it.
We would wholeheartedly recommend Michael and his team."
John F Smith (Executor)
“I was most satisfied with the service he provided, and his gentle and considerate manner was most comforting at a difficult time in my life."
Robert Evans (Executor)
“I just wanted to express my sincere thanks to Michael for the way in which he managed the probate arrangements at what was a very difficult time for myself and the family. Whilst always professional and efficient he was very sensitive and supportive - explaining things clearly and making the whole process (which was totally new to us) that much more straightforward. It took a load off our minds and he progressed things really quickly Thank you"