JUST and Compassionate Culture at Laurelo Probate

How we work hard to nurture a JUST and Compassionate Culture at Laurelo Probate

“In the fast-paced world of business, where efficiency and profit margins often take centre stage, it’s refreshing to find a company like Laurelo that places compassion and justice at the forefront of its culture”

A Personal Commitment to Change

Laurelo Probate was born out of a deeply personal commitment to make a difference. Our founder’s negative experience with probate within their own family led to a determination to disrupt the status quo. It was this commitment that set the foundation for our culture, where families always come first.

Families First

Our mantra is simple but powerful: “Families First.” We understand that when individuals are facing the complexities of probate, they need more than just legal expertise; they need empathy and support. Our team is dedicated to walking families through every step of the process, providing not only legal guidance but also a compassionate presence during a difficult time.

Transparent Costs

Justice begins with transparency. We firmly believe that families should have a clear understanding of the costs involved in probate. There are no hidden fees or surprise charges. We provide our clients with a detailed breakdown of costs from the outset, ensuring that they can make informed decisions without any financial stress.

Clear Communication

Effective communication is the cornerstone of any compassionate culture. We know that grief and worry don’t adhere to a 9-5 schedule. That’s why we offer 24/7 support and engage with our families in person. Whether it’s a late-night phone call or an in-home meeting, we’re there when our clients need us most. We communicate clearly and honestly, ensuring that our families always know what to expect.

Awards and Accreditations

Our commitment to justice and compassion has not gone unnoticed. Laurelo Probate has been honoured with two national industry awards, a testament to our dedication to excellence. We are also proud members of the National Association of Funeral Directors (NAFD), The Funeral Suppliers Association (FSA) and the National Society of Allied and Independent Funeral Directors (SAIF), further underlining our commitment to ethical standards and best practices in the industry.

In a world that can sometimes seem cold and impersonal, we stand as a shining example of a JUST and compassionate culture. We believe that justice begins with putting families first, providing transparent costs, and maintaining clear communication. Our commitment to these values has not only earned us recognition but, more importantly, the trust and gratitude of the families we serve.

If you or someone you know is navigating the challenging waters of probate, remember that Laurelo is here to provide not only legal expertise but also the warmth and understanding that every family deserves. Justice and compassion are not just buzzwords for us; they are the guiding principles that define who we are and what we do.

To understand more about Laurelo contact us on probate@laurelo.co.uk

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Patrick and Phillipa Vickery (Executor)

"When you lose a parent it’s an emotionally challenging time. Finding people to genuinely help with the mountain of subsequent issues is not easy. We dealt with Laurelo who took care of our Probate. Communicative and easy to talk to, Laurelo took away a bunch of stress and handled a complex estate excellently. I have no doubt that his experience has saved my family a significant tax burden."

C Hardman (Executor)

"Well informed, helpful and efficient throughout the whole probate journey. I was particularly impressed by the speed of response when I had questions"

V Garner (Executor)

"Thank you for dealing with the probate so efficiently. I would not hesitate to recommend your services in the future."

J Jackson (Executor)

"It has been my absolute pleasure to have met Michael and for him to act on my behalf, a wonderful, professional, caring person whose services I would recommend to anyone."

Peter Nash/Paula Cranmer (Executors)

"I would recommend Laurelo to anyone who needs good and sensible advice about the probate process at a very reasonable price."

A Wilson (Executor)

"I wouldn't hesitate in recommending Laurelo in what, at the outset felt like a daunting task, but in reality once explained to us and the burden of completing the forms taken away and completed by a professional the process was seamless."

Lorri Turner Senior Manager (Herongate Wood)

“I have always found Michael at Laurelo to be engaging, honest and supportive of the customers needs. The offer of a home visit to see clients within their own familiar surroundings further supports this. I have no difficulty in recommending their services."

G Perrett Will Protect Ltd & Executor

“Michael's professionalism and knowledge of every aspect of probate is only matched by his sensitivity and patience. He instinctively knows what to say and when to say it and I am so grateful to him for helping me navigate the most difficult period of my life so far safe in the knowledge that I could simply "park" this part of the process and leave it with him to "sort out"."

K Whittle (Executor)

“They provided a professional and emphatic approach and took all the stress away from dealing with probate. Filing the forms very promptly and the whole process was dealt with in just over a month. I would highly recommend and I again thank them for their help."

Mr. A Browne (Executor)

“The pricing point is good and in line with a few others, we found however for the service we received I do not think we could have put a price on it.

We would wholeheartedly recommend Michael and his team."

John F Smith (Executor)

“I was most satisfied with the service he provided, and his gentle and considerate manner was most comforting at a difficult time in my life."

Robert Evans (Executor)

“I just wanted to express my sincere thanks to Michael for the way in which he managed the probate arrangements at what was a very difficult time for myself and the family. Whilst always professional and efficient he was very sensitive and supportive - explaining things clearly and making the whole process (which was totally new to us) that much more straightforward. It took a load off our minds and he progressed things really quickly Thank you"

Here at Laurelo, we're committed to our clients and their path to probate