Laurelo ~ transparency and communication are key
As one of the UK’s leading probate providers, we are constantly reviewing our processes to make sure we avoid overcharging our clients in the same way we were overcharged before we setup Laurelo. (Laurelo was founded following a family bereavement and a bad experience with a probate solicitor. The law firm dragged out the process and were particularly uncommunicative whilst we were grieving, they then overcharged us significantly).
We believe it is important to understand that transparency and communication are key to ensuring that our clients feel confident in our billing practices.
Here are a few ways that we assure our clients that we won’t overcharge them:
- We provide a clear breakdown of fees – From the very beginning, it’s important that we are transparent about our billing practices. We provide a clear breakdown of fees and expenses so that our clients understand exactly what they’re being charged for.
- We communicate regularly – Keeping families informed about their case is essential for building trust. We communicate with our clients regularly, whether it’s through phone calls, emails, or in-person meetings a case manager or our dedicated probate advice line is always available.
- We are open to questions – Our clients may have questions about our billing practices, and it’s important that we are open and willing to answer them. We actively encourage clients to ask questions and provide them with clear and honest answers.
- ALWAYS provide estimates – We don’t like surprises so, when possible, we always provide families with estimates for the work that we would be doing. This can help to avoid surprises down the road and ensure that clients feel comfortable with the fees that they’re being charged.
- We review our billing practices – we regularly benchmark and review our billing practices to ensure that we are not overcharging clients. Our fees are fair and reasonable based on the services we provide.
We feel it is so important to be transparent and communicative with all the families we come into contact with to ensure that they feel confident in our billing practices. By providing a clear breakdown of fees, communicating regularly, being open to questions, providing estimates, and reviewing our billing practices, we can ensure our clients won’t be overcharged in the same way that we were when we went through the probate process following a family death.
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Patrick and Phillipa Vickery (Executor)
"When you lose a parent it’s an emotionally challenging time. Finding people to genuinely help with the mountain of subsequent issues is not easy. We dealt with Laurelo who took care of our Probate. Communicative and easy to talk to, Laurelo took away a bunch of stress and handled a complex estate excellently. I have no doubt that his experience has saved my family a significant tax burden."
C Hardman (Executor)
"Well informed, helpful and efficient throughout the whole probate journey. I was particularly impressed by the speed of response when I had questions"
V Garner (Executor)
"Thank you for dealing with the probate so efficiently. I would not hesitate to recommend your services in the future."
J Jackson (Executor)
"It has been my absolute pleasure to have met Michael and for him to act on my behalf, a wonderful, professional, caring person whose services I would recommend to anyone."
Peter Nash/Paula Cranmer (Executors)
"I would recommend Laurelo to anyone who needs good and sensible advice about the probate process at a very reasonable price."
A Wilson (Executor)
"I wouldn't hesitate in recommending Laurelo in what, at the outset felt like a daunting task, but in reality once explained to us and the burden of completing the forms taken away and completed by a professional the process was seamless."
Lorri Turner Senior Manager (Herongate Wood)
“I have always found Michael at Laurelo to be engaging, honest and supportive of the customers needs. The offer of a home visit to see clients within their own familiar surroundings further supports this. I have no difficulty in recommending their services."
G Perrett Will Protect Ltd & Executor
“Michael's professionalism and knowledge of every aspect of probate is only matched by his sensitivity and patience. He instinctively knows what to say and when to say it and I am so grateful to him for helping me navigate the most difficult period of my life so far safe in the knowledge that I could simply "park" this part of the process and leave it with him to "sort out"."
K Whittle (Executor)
“They provided a professional and emphatic approach and took all the stress away from dealing with probate. Filing the forms very promptly and the whole process was dealt with in just over a month. I would highly recommend and I again thank them for their help."
Mr. A Browne (Executor)
“The pricing point is good and in line with a few others, we found however for the service we received I do not think we could have put a price on it.
We would wholeheartedly recommend Michael and his team."
John F Smith (Executor)
“I was most satisfied with the service he provided, and his gentle and considerate manner was most comforting at a difficult time in my life."
Robert Evans (Executor)
“I just wanted to express my sincere thanks to Michael for the way in which he managed the probate arrangements at what was a very difficult time for myself and the family. Whilst always professional and efficient he was very sensitive and supportive - explaining things clearly and making the whole process (which was totally new to us) that much more straightforward. It took a load off our minds and he progressed things really quickly Thank you"