As one of the UK’s leading probate providers, we are constantly reviewing our processes to make sure we avoid overcharging our clients in the same way we were overcharged before we setup Laurelo. (Laurelo was founded following a family bereavement and a bad experience with a probate solicitor. The law firm dragged out the process and were particularly uncommunicative whilst we were grieving, they then overcharged us significantly).
We believe it is important to understand that transparency and communication are key to ensuring that our clients feel confident in our billing practices.
Here are a few ways that we assure our clients that we won’t overcharge them:
- We provide a clear breakdown of fees – From the very beginning, it’s important that we are transparent about our billing practices. We provide a clear breakdown of fees and expenses so that our clients understand exactly what they’re being charged for.
- We communicate regularly – Keeping families informed about their case is essential for building trust. We communicate with our clients regularly, whether it’s through phone calls, emails, or in-person meetings a case manager or our dedicated probate advice line is always available.
- We are open to questions – Our clients may have questions about our billing practices, and it’s important that we are open and willing to answer them. We actively encourage clients to ask questions and provide them with clear and honest answers.
- ALWAYS provide estimates – We don’t like surprises so, when possible, we always provide families with estimates for the work that we would be doing. This can help to avoid surprises down the road and ensure that clients feel comfortable with the fees that they’re being charged.
- We review our billing practices – we regularly benchmark and review our billing practices to ensure that we are not overcharging clients. Our fees are fair and reasonable based on the services we provide.
We feel it is so important to be transparent and communicative with all the families we come into contact with to ensure that they feel confident in our billing practices. By providing a clear breakdown of fees, communicating regularly, being open to questions, providing estimates, and reviewing our billing practices, we can ensure our clients won’t be overcharged in the same way that we were when we went through the probate process following a family death.
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Here at Laurelo, we're committed to our clients and their path to probate
Here at Laurelo, we're committed to our clients and their path to probate
