Meet our Office Dogs: Edie and Elbie

Our office dogs, Edie, the Miniature Labradoodle and Elbie, the Black Labrador were breeds selected for their loving, kind, caring, and instinctively compassionate nature. They have a huge part to play in boosting team morale and are always around for support and to help improve our psychological wellbeing.

At Laurelo, we strive to offer a caring and empathetic service – not just to our families going through the Probate application process but also to our valued team members. Our team is the face of our business and being in the bereavement industry, their emotional wellbeing is paramount. In order to support our families at the highest level, it’s vital that they feel supported themselves – both professionally and emotionally.

Studies have shown that having dogs in the workplace can reduce Cortisol levels, the hormone linked to stress. We certainly don’t need convincing, as Edie and Elbie never fail to bring a smile to our faces – whether we’re walking them on our lunch break or taking time out to satisfy their insatiable desire for belly rubs.

In addition to canine therapy, our Operational team speak to the Field Team at least twice a week, checking in on their wellbeing. We also host frequent team events to ensure that our colleagues feel supported, motivated, and cared for – and have a forum to download and share.

As a business with old-fashioned values, our commitment to excellence doesn’t stop at our clients. We’re proud of our team and the way they operate as a supportive and cohesive unit – and every team member is classed as part of the Laurelo family, dogs included!

We’re always looking for loyal, dedicated people to join our team. To make an enquiry about working with us please complete our form here: https://laurelo.co.uk/contact-us

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Striving for Gold: Compassionate Customer Care, the Laurelo Way

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This is a nationally recognised framework, which hasn't yet been rolled out to the legal sector, that recognises organisations going above and beyond to ensure empathy, kindness, and dignity are at the heart of every client interaction, especially during times of...

Grief Is Now on the Curriculum, and It’s About Time

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For years, conversations about grief have been hidden behind closed doors. For too many, the first time they learn about loss is when it arrives, very suddenly and really painfully. But now, that’s changing. And for very real and personal reasons, we’re...

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Patrick and Phillipa Vickery (Executor)

"When you lose a parent it’s an emotionally challenging time. Finding people to genuinely help with the mountain of subsequent issues is not easy. We dealt with Laurelo who took care of our Probate. Communicative and easy to talk to, Laurelo took away a bunch of stress and handled a complex estate excellently. I have no doubt that his experience has saved my family a significant tax burden."

C Hardman (Executor)

"Well informed, helpful and efficient throughout the whole probate journey. I was particularly impressed by the speed of response when I had questions"

V Garner (Executor)

"Thank you for dealing with the probate so efficiently. I would not hesitate to recommend your services in the future."

J Jackson (Executor)

"It has been my absolute pleasure to have met Michael and for him to act on my behalf, a wonderful, professional, caring person whose services I would recommend to anyone."

Peter Nash/Paula Cranmer (Executors)

"I would recommend Laurelo to anyone who needs good and sensible advice about the probate process at a very reasonable price."

A Wilson (Executor)

"I wouldn't hesitate in recommending Laurelo in what, at the outset felt like a daunting task, but in reality once explained to us and the burden of completing the forms taken away and completed by a professional the process was seamless."

Lorri Turner Senior Manager (Herongate Wood)

“I have always found Michael at Laurelo to be engaging, honest and supportive of the customers needs. The offer of a home visit to see clients within their own familiar surroundings further supports this. I have no difficulty in recommending their services."

G Perrett Will Protect Ltd & Executor

“Michael's professionalism and knowledge of every aspect of probate is only matched by his sensitivity and patience. He instinctively knows what to say and when to say it and I am so grateful to him for helping me navigate the most difficult period of my life so far safe in the knowledge that I could simply "park" this part of the process and leave it with him to "sort out"."

K Whittle (Executor)

“They provided a professional and emphatic approach and took all the stress away from dealing with probate. Filing the forms very promptly and the whole process was dealt with in just over a month. I would highly recommend and I again thank them for their help."

Mr. A Browne (Executor)

“The pricing point is good and in line with a few others, we found however for the service we received I do not think we could have put a price on it.

We would wholeheartedly recommend Michael and his team."

John F Smith (Executor)

“I was most satisfied with the service he provided, and his gentle and considerate manner was most comforting at a difficult time in my life."

Robert Evans (Executor)

“I just wanted to express my sincere thanks to Michael for the way in which he managed the probate arrangements at what was a very difficult time for myself and the family. Whilst always professional and efficient he was very sensitive and supportive - explaining things clearly and making the whole process (which was totally new to us) that much more straightforward. It took a load off our minds and he progressed things really quickly Thank you"

Here at Laurelo, we're committed to our clients and their path to probate