Rood FAMILY, London

Family Name: Rood

Location: London

Background

My brother and I had found a buyer for our parents’ flat after they had both passed away.  We had probate for our father but not our mother, who had passed first, several years ago.  The buyers’ solicitor said they needed us to obtain probate for our mother for the sale to proceed.  Laurelo team from networking, so they were my first port of call.

How Laurelo helped

First of all, we were so impressed with the speedy response and visit from our Case Manager.  He took copious notes and answered all of our many questions.  What a relief it was to hand our worries on filling in all the forms correctly, to someone who we trusted. There were a couple of things our Case Manager wanted to check out and he came back the next day with the answers.

Why they were different

My  brother and I really appreciated the personal approach by a Case Manager who took the time to listen to us.  He was very respectful at a difficult time and the process was so smoothly handled.

 “If you have to go through the process of getting Probate, I highly recommend the team at Laurelo. Our dedicated case Manager talked us through the procedure and answered all our questions, anytime (of which there were many)! His thoroughness and professionalism shone through, and he kept us informed of progress throughout. Thank you”