Although it is often regarded as a somewhat traditional industry, the funeral sector has undergone significant changes in recent years. As consumer demand for more personal, sustainable, and flexible funeral options has grown, forward-thinking funeral homes have been adapting to meet changing customer expectations.

Then COVID happened. In a time of unprecedented crisis, the sector has been stretched to the limit. An increase in unexpected deaths, restrictions on funeral arrangements, and the financial fallout from the huge probate backlog have put enormous strain on funeral homes and added extra complications for those saying goodbye to their loved ones.

Now more than ever, consumers need more flexible, comprehensive, and integrated after-death services – a professional partnership model that astute funeral service providers embrace.


As the first professional contact families turn to after losing a loved one, funeral directors play a hugely important and often overlooked role in society. It is only when someone must deal with a death that they truly understand and appreciate how indispensable a good funeral service provider is. Not only do they arrange the practical side of the funeral itself, but they also provide that all-important emotional support and a wealth of guidance on the administrative tasks that need to be done.

As anyone who has had to deal with financial affairs following bereavement knows, handling the complex administration involved can be an overwhelming task that comes at an already difficult time.


Establishing relationships with other after death service providers has benefits for everyone. Creating a referral pathway to other related professionals not only adds value to the services funeral directors are able to offer families, but perhaps most importantly, it gives consumers a more effective, streamlined and less stressful experience. Although not every family may choose to make use of partner services, giving people additional options enables them to make more informed decisions and know where to access further help should they need it.

At Laurelo, we know first-hand how our partnerships with funeral homes have benefited those who have lost a loved one. In working with us, funeral directors are able to offer integrated probate and estate administration services that allow their families more flexibility, choice and support. Families no longer have the stress of searching for administration services or the worry of how they will manage the workload involved. Instead, they can concentrate their time and energy on processing their grief and starting to move forward.

By working together, we all can enhance our offerings and
help the families in our care.


You can find out more about our professional partners here, or if you’d like to speak to someone about working together, please get in touch with our Laurelo team for an informal chat.

This article is intended to provide information only and does not constitute legal advice. We do not accept any responsibility for any omission or loss as a result of this article.




Spotlight on Paul Radcliffe - Tell us more about... you interview with Probate Paul What was your first job? I worked in a video shop, yes to anyone under the age of 30 we used to have something called VHS Videos which were pre-DVD and pre-Netflix ha-ha. I worked part...

read more

Patrick and Phillipa Vickery (Executor)

"When you lose a parent it’s an emotionally challenging time. Finding people to genuinely help with the mountain of subsequent issues is not easy. We dealt with Laurelo who took care of our Probate. Communicative and easy to talk to, Laurelo took away a bunch of stress and handled a complex estate excellently. I have no doubt that his experience has saved my family a significant tax burden."

C Hardman (Executor)

"Well informed, helpful and efficient throughout the whole probate journey. I was particularly impressed by the speed of response when I had questions"

V Garner (Executor)

"Thank you for dealing with the probate so efficiently. I would not hesitate to recommend your services in the future."

J Jackson (Executor)

"It has been my absolute pleasure to have met Michael and for him to act on my behalf, a wonderful, professional,  caring person whose services I would recommend to anyone."

Peter Nash/Paula Cranmer (Executors)

"I would recommend Laurelo to anyone who needs good and sensible advice about the probate process at a very reasonable price."

A Wilson (Executor)

"I wouldn't hesitate in recommending Laurelo in what, at the outset felt like a daunting task, but in reality once explained to us and the burden of completing the forms taken away and completed by a professional the process was seamless."

Lorri Turner Senior Manager (Herongate Wood)

“I have always found Michael at Laurelo to be engaging, honest and supportive of the customers needs. The offer of a home visit to see clients within their own familiar surroundings further supports this. I have no difficulty in recommending their services."

G Perrett Will Protect Ltd & Executor

“Michael's professionalism and knowledge of every aspect of probate is only matched by his sensitivity and patience. He instinctively knows what to say and when to say it and I am so grateful to him for helping me navigate the most difficult period of my life so far safe in the knowledge that I could simply "park" this part of the process and leave it with him to "sort out"."

K Whittle (Executor)

“They provided a professional and emphatic approach and took all the stress away from dealing with probate. Filing the forms very promptly and the whole process was dealt with in just over a month. I would highly recommend and I again thank them for their help."

Mr. A Browne (Executor)

The pricing point is good and in line with a few others, we found however for the service we received I do not think we could have put a price on it.

We would wholeheartedly recommend Michael and his team."

John F Smith (Executor)

“I was most satisfied with the service he provided, and his gentle and considerate manner was most comforting at a difficult time in my life."

Robert Evans (Executor)

“I just wanted to express my sincere thanks to Michael for the way in which he managed the probate arrangements at what was a very difficult time for myself and the family. Whilst always professional and efficient he was very sensitive and supportive - explaining things clearly and making the whole process (which was totally new to us) that much more straightforward. It took a load off our minds and he progressed things really quickly Thank you"

Here at Laurelo, we're committed to our clients and their path to probate

Here at Laurelo, we're committed to our clients and their path to probate