Introducer: Heir Tight Wills and Estate Planning
Location: Kent
Background
Having been let down on far too many occasions by my previous Probate provider, I was looking for another who would provide excellent customer service, but was not also a competitor in the will writing industry. I was contacted by Laurelo and had several conversations followed by a Zoom meeting with their management team, and was so impressed with their clarity of purpose, service standards, and reassuring responses to my detailed questioning.
How Laurelo Helped
I first tried Laurelo out on the young adult family of a friend, whose mother had died after a long illness and they very much needed hand-holding through the process. I had very good feedback from the family as to the care they were shown, and how effortlessly Laurelo worked with them to their timescales. I then passed Laurelo an existing client on a 2nd death, where the estate on 1st death had a Trust enabling the survivor to do some extensive tax planning through the gifting to their children. Laurelo dealt with the complex tax calculations after the surviving spouse died withing a couple of years, and they dealt with an HMRC audit succinctly.
Why Laurelo Were Different
Laurelo’s service is based on a very firm foundation of excellent customer service. There is no ‘one size fits all’ culture, and they provide a fixed fee upfront that is very reassuring to clients. Most importantly, they are very understanding, and treat every client as the client wishes to be treated – at the worst time of their lives when they have just lost a loved one.
“I am so glad I was contacted by Laurelo! They are my go-to contact for all things Probate, and my clients now all include them as a recommended Probate specialist in their Expression of Wishes Letters so their Executors know where to go for help.”
LAURELO PROBATE LATEST NEWS
LAURELO ~ WHY PAY FOR PROBATE
As a loving and responsible executor, you want to ensure that your loved one's estate is handled with care and attention to detail. While it may be tempting to handle the administration process yourself to save money on probate specialists, recent news stories and...
LAURELO ~ TRANSPARENCY AND COMMUNICATION ARE KEY
As one of the UK’s leading probate providers, we are constantly reviewing our processes to make sure we avoid overcharging our clients in the same way we were overcharged before we setup Laurelo. (Laurelo was founded following a family bereavement and a bad...
Laurelo Wins BEST PROBATE LAW FIRM (small) at the 2023 PROBIES!
Independent family-owned Probate specialists honoured as ‘small but mighty’ at The Probate Research Awards Specialist probate company Laurelo has been announced as the winner of ‘Best Probate Law Firm’ (small) at the fifth annual UK Probate Research Awards held in...
Here at Laurelo, we're committed to our clients and their path to probate
Here at Laurelo, we're committed to our clients and their path to probate
