My name is Lorri Turner & I work for Adam & Greenwood Funeral Home. I am based at our Billericay Branch, I am the Senior Manager within the business and manage 4 of our Funeral Directors.

It’s important to provide families with all their needs at such a pivotal time in their lives. Of course our primary function is to listen to them & arrange the funeral they have requested, but offering other associated services that will make life easier for them is so important. The recommendation of Laurelo has worked really well, with families appreciating the personal touch that is offered, along with the ability to carry out home visits. For us it also offers some continuity as they can liaise with us in addition to Laurelo.

Our main contact is Michael Roughan, I’ve always found him personal, responsive and always wants to do what is right for the client. There is no stuffiness to the process & Michael carries out the referrals passed to him with consideration & professionalism.

I met the Laurelo team a few years ago through my past employment with, and knowledge of, Independent Funeral Directors and their wish to become more involved and help the clients of Independents.  It was a totally ‘by chance’ initial meeting following stringent due diligence when Laurelo were accepted into worthy membership of The National Society of Allied and Independent Funeral Directors (SAIF) as Associate Members.

The Laurelo team were keen to work with Independents supporting their clients and I was at a stage where I was hoping to start up a much-needed local Bereavement Group.  After a few meetings with Laurelo, they came up with the idea of sponsoring a local group and if successful this could also be extended to other areas of the Country, thus ‘Stepping Stones’ was created.

It was an honour for me to be at the embryo stages in offering free Bereavement Support locally and that Laurelo staff were behind the initiative so freely and without pressure.  They have continued to support the group and give free advice to group members without hesitation.  They explain the needs and requirements in easily understood terminology.  Michael from Laurelo, attended evening group Stepping Stones meeting for a Q/A session which was very well received and greatly acknowledged.

Since starting Stepping Stones, several of the attendees have formed friendships.  In fact, we meet once a month for lunch, ensuring that they are all on track and whilst no longer needing the Bereavement group as such, the friendships that have been formed have helped them enormously.

“Friendships and strong bonds have been formed since the formation of Stepping Stones.  This would not have been possible but for the help and support of Laurelo for which I and many of the Stepping Stones group members are eternally grateful”